HEART & SOUL PILATES STUDIO POLICIES & ETIQUETTE FAQ

We have 3 spots in the corner of the parking lot in front of our suite, they are marked PLTS. You may park there or there is street parking on Searls Avenue

To prevent slipping we ask that you either wear grip socks or are barefoot in the studio. 

Dress Appropriately~Here are some things to consider when choosing what to wear to class;

Are you comfortable? Is your movement restricted in any way? Are the fabrics transparent? Loose fitting/short shorts can expose private body parts, please be considerate of your personal comfort as well as other peoples comfort when dressing for class. (No one wants to unexpectedly see more than they bargained for if you catch my drift!)    

Classes are 55 minutes long. Please arrive a few minutes early to settle in. Classes will start and end on times indicated on schedule  

We are a fragrance conscious studio so please refrain from wearing any heavily scented cologne or bodycare products 

Personal hygiene is appreciated by all! (Please wash up before class and be aware of your body odor as some people are very sensitive)

Please stay home if you are sick or showing symptoms or have tested positive for covid 19.

We have an air purifier running. 

Please respect others personal space.

Face coverings are optional.

All equipment is cleaned between clients. 

We have a 24-hour cancellation policy that applies to all classes, duets and private sessions. If you do not cancel a minimum of 24 hours prior to your session, you will be charged the full fee and forfeit your *missed class. *Less than 24 hour notice is considered a LATE CANCEL-Please cancel by logging into your account. 

If you sign up for a spot on the waitlist the cancellation policy applies to this registration as well if you were registered for the actual class. It is likely that it could be within the 24 hour window that someone could cancel their registration for class and a person on the waitlist would get in. So if you cannot join class last minute and you don’t want to be charged for class then cancel yourself from the waitlist to ensure you don’t lose a class credit. 

Packages CAN NOT be shared or transferred 

Packages expire 90 days after purchase

NO REFUNDS FOR UNUSED CLASSES and/or PRIVATE SESSIONS 

Each of our instructors are independent contractors who handle their own scheduling & payments directly

Q: I have no previous Pilates experience, can I join a group class or do I need to begin with private instruction?

A: We invite any and all experience levels to join a Reformer Foundations class or a Mat Pilates class to begin. Private sessions are also a preferred way to begin for anyone with current or past injuries or specific needs. Please inquire about Athletic Reformer classes as a beginner. Athletic Reformer classes are higher intensity and may not be appropriate for some people.

Q: Is Pilates safe for people with disabilities? Injuries? Chronic health issues?

A: Always check with your medical doctor before starting any new exercise plan. Pilates is a low impact, safe workout for most people. Skilled instructors can offer specific modifications/variations to accommodate someones needs. We have experience working with people of all ages and stages of life. Pilates can be beneficial for rehabilitating injuries, managing chronic pain, chronic illness, disabilities & more.